Shipping policy

Delivery

We currently deliver to United Kingdom addresses only.

Free standard delivery is available on orders where shown at checkout. We select an appropriate standard delivery service according to the size and weight of the order.

Available paid delivery upgrades are displayed at checkout.

Delivery dates are estimates unless a guaranteed service is expressly offered and purchased. UK online orders must generally be delivered within 30 days unless another timeframe has been agreed. 

Royal Mail letter post

Eligible letterbox-sized orders may be sent using Royal Mail Letter post.

Free delivery for qualifying letterbox-sized products is normally sent using Royal Mail Second Class Letter post. Royal Mail may deliver non-First-Class letters on an alternate-weekday schedule, and with this may come occasional delays.

Customers requiring faster delivery should choose an available First Class or tracked upgrade at checkout.

First Class and Tracked 24 are delivery-aim services and are not guaranteed to arrive on a particular day unless the selected service is expressly described as guaranteed.

Delivery address and safe places

You are responsible for providing a complete and accurate delivery address.

Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after processing has begun.

Where you instruct a delivery provider to leave an order in a safe place, with a neighbour or at another nominated location, delivery to that location may be treated as completed.

Missing or damaged orders

Please contact us if an order:

* Has not arrived within the expected timeframe;
* Arrives damaged;
* Contains the wrong product; or
* Has items missing.